The mission of the Illinois Collectors Association is to assist our member agencies in meeting the high standards and financial responsibility set forth by the State of Illinois and ACA International. Our primary purpose and goal is to provide our members with education on all levels, from the FDCPA and collection skills to management and sales.
If you have a complaint about the activity of any collection agency that may be contacting you, contact the owner or compliance officer of the agency. He or she is your first resource for resolution.
If resolution is not possible, you may contact ICA's executive secretary, Mona Sen at:
For answers to specific questions and topics related to credit and debt collection, visit: http://www.askdoctordebt.com
Other useful consumer resources include: